We apologize if you received a broken product and we invite you to contact our helpdesk now by email or by phone « 02 52 35 03 68 » with :

• Order number (showed on your space in My orders)
• Product name
• Reference code 5608
• Problem description
• A justificative picture of the product as a proof

Our premium customer service will contact our concerned partner to know the steps to follow and we will call you back as soon as possible.

We may have sent your items in multiple packages. We invite you to contact us by email to know if your articles will reach you separately.
If an item is missing, contact us at 02 52 35 03 68 or on our contact form specifying your order number, the missing item and its reference

We invite you to let us know as soon as possible so that we can do the necessary as soon as possible to do so contact us via this form mentioning:

• Order number (showed on your space in My orders)
• Reference code 5608
• Wrong item name
• Expected item name

We will get back to you as soon as possible to proceed with the replacement (subject to availability).

Once confirmed, we can not modify your order whether it is a change of color, address, article ...

The delivery time is specific to each product and is indicated on the product sheet under the name of the article chosen on your personal space.

If your order has not arrived on the scheduled delivery date, we are here to help you. Before contacting us, here are the checks you can do:

• Check on your account that the delivery address and your details are correct.
  If you have ever received a notice from one of our carriers, it is then possible that the parcel is waiting for you in your local post office or in the relay point.
• If you did not find your package after doing all these checks, contact us via our contact form. By specifying your order number and the reference code 5608.

Delivery is handled directly by the supply partner of your item.
For items over 30 kg, the delivery is made by carrier on making appointments.

Most of our references are delivered by Chronopost or Colissimo or any other carrier mandated by the supplier partner.

The products are displayed on the shop if they are available in stock. If you can not find your product, it is no longer available for the moment.
We invite you to wait; he could quickly return to the store, our sourcing service updates the shop daily according to available stocks.
If you want to spend your gift points without further delay, do not hesitate to browse the window to find a similar item.
If you can not find your happiness, contact us and we will make every effort to provide you with a similar reference (as far as possible).

We do not currently have the means to tell you when an item will be available again in our inventory. We want to offer you new products by following the latest trends and according to the theme of your gift shop, however, pay particular attention to the restocking of the most requested products.
Consult the showcase regularly to discover the novelties and if a gift really pleases you, do not hesitate and choose it to avoid any disappointment in case of out of stock.

We try to give you a maximum of information about our products, directly on the description page of each article.
You will find all the information provided by our supplier partners :

• A detailed description
• Several pictures of the product
• Delivery time

If you think of other information that might be useful to you, please let us know .

A gift you like and you do not have enough points to offer it? You can complete by credit card to benefit from this product.

• Add the product you like to your cart
• Validate all the steps until the validation of your delivery address
• At the final stage you will be presented the means of payment by credit card and the amount remaining to be paid in € TTC
• Then, just enter your bank details on our secure site and your order is validated !

We recommend using the latest version of your internet browser (examples: Chrome, Safari, Firefox, Microsoft Edge ...)
If you still have problems, contact us and mention:

• All possible details about the problem.
• Screenshots of any error message obtained
• The web browser you are using (example: Internet Explorer, Chrome, Safari, etc.)
• What you tried to do to solve the problem

To choose your gifts or to consult the information related to the operation, we ask you to login.
When you have been registered for the transaction, a password has been sent to you by email or on a plastic card.
Just enter this password on Log in and you will access your space.

If you do not remember your password and / or you no longer find the support on which you were given, contact us by email or phone specifying your operation code #codeoperation # , your details and your email.
If you can not log in despite the correct password, contact us giving as much detail as possible about the problem : screenshots, what you did to fix it ...