The delivery time is specific to each product and is indicated on the product sheet under the name of the article chosen on your personal space.

We apologize if you received a broken product and we invite you to contact our helpdesk now by email or by phone « 02 52 35 03 68 » with :

• Order number (showed on your space in My orders)
• Product name
• Reference code 5608
• Problem description
• A justificative picture of the product as a proof

Our premium customer service will contact our concerned partner to know the steps to follow and we will call you back as soon as possible.

If your order has not arrived on the scheduled delivery date, we are here to help you. Before contacting us, here are the checks you can do:

• Check on your account that the delivery address and your details are correct.
  If you have ever received a notice from one of our carriers, it is then possible that the parcel is waiting for you in your local post office or in the relay point.
• If you did not find your package after doing all these checks, contact us via our contact form. By specifying your order number and the reference code 5608.

We try to give you a maximum of information about our products, directly on the description page of each article.
You will find all the information provided by our supplier partners :

• A detailed description
• Several pictures of the product
• Delivery time

If you think of other information that might be useful to you, please let us know .

The products are displayed on the shop if they are available in stock. If you can not find your product, it is no longer available for the moment.
We invite you to wait; he could quickly return to the store, our sourcing service updates the shop daily according to available stocks.
If you want to spend your gift points without further delay, do not hesitate to browse the window to find a similar item.
If you can not find your happiness, contact us and we will make every effort to provide you with a similar reference (as far as possible).

A gift you like and you do not have enough points to offer it? You can complete by credit card to benefit from this product.